SHIPPING POLICY

🚚 Shipping Policy

At Aqualum, we want your shopping experience to be smooth and worry-free. This Shipping Policy outlines how and when your order will be processed, shipped, and delivered.

📦 Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • You will receive a confirmation email once your order has been placed, and a shipping notification with tracking details once it has been dispatched.

  • During busy periods, promotions, or holidays, processing times may take slightly longer.

🌍 Shipping Rates & Delivery Times

We offer both domestic and international shipping. Rates and delivery times vary based on your location:

  • Singapore (Domestic): 2–4 business days

  • Asia-Pacific: 5–10 business days

  • United States & Europe: 7–14 business days

  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and may be affected by customs delays, courier issues, or external factors beyond our control.

🚚 Shipping Carriers

We partner with reliable global carriers such as DHL, FedEx, and Singapore Post to ensure timely and secure deliveries. The carrier used will depend on your destination and selected shipping option.

💰 Shipping Costs

  • Shipping fees are calculated at checkout based on your location.

  • From time to time, we may offer free shipping promotions which will be clearly displayed on our store.

🌐 Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or local taxes depending on your country’s regulations.

  • These charges are the responsibility of the customer and are not included in our product or shipping costs.

  • Please check with your local customs office for more details.

📍 Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.

  • If an order is returned to us due to an incorrect or incomplete address, additional shipping costs may apply to resend the package.

❌ Lost or Delayed Shipments

  • While we work with trusted carriers, occasional delays or lost shipments can occur.

  • If your order has not arrived within the expected time frame, please contact us at aqualum207@gmail.com with your order number, and we will assist you immediately.

📩 Contact Us

If you have any questions about shipping, delivery times, or tracking your order, reach out to us at:

📧 Email: aqualum207@gmail.com
📞 Phone: +65 8129 7969

✅ In summary: We process and ship orders quickly, provide tracking for every package, and partner with trusted carriers to deliver your Aqualum products safely and on time.